Today’s post comes from Margo, one of our Customer Service Experts (yep, the same Margo as the penny story), who had this encounter at the HLAA Convention in June. Ever wonder why we do what we do here at ClearSounds? This is why.
A husband and wife came to our booth after hearing about our Quattro 4.0 at one of the sessions. The wife told me she wanted to get her husband something so he could hear her better when she was talking to him. Due to his hearing loss, she feels like she always has to yell at him to get his attention. Even with his very expensive state-of-the-art hearing aids, he just didn’t seem to understand what she was saying to him unless he was looking directly at her. She said it’s worse when they’re in places that are very noisy or have a lot of people around.
I set up the QT4 with a mic and then asked her husband to wear the neckloop and put his hearing aid in t-coil mode. I explained that this would now cancel out all the background conversations that were going on around us. We then put the mic into its clip and activated its connection to the QT4. I asked his wife, now wearing the mic, to walk with me across the aisle so we were about 25 feet away from her husband. I then told her to whisper something—“Make it cute,” I joked—to her husband. While this was going on, he had been looking down at the floor (concentrating, I bet) and then suddenly, with the biggest smile on his face, his head shot up and he made eye contact with his wife. I turned to his wife and she was standing there with tears in her eyes and an even bigger smile on her face. Seeing his wife’s reaction, he then began to tear up. Well, I’m not one to be left out, so I also started to cry.
She turned to me and said how happy she was with what was happening here, because she was just so tired of having to yell when she wanted to talk to him, especially when they’re out or somewhere that’s not quiet. People were always staring at her and making her feel like she shouldn’t be yelling. She didn’t want to be the villain in their story anymore. She said that people just don’t understand how hard it is for friends and family in the hearing loss community, too.
After explaining to him what else he could connected to and listen to with the QT4, he was laughing and joking with me. He was completely different from the serious man who first walked up to me in the booth. They said they didn’t want to wait any longer and wanted to start using the QT4 right now, so I told them that they could buy it at another booth down at the end of our aisle. About half an hour later, they came walking back to let me know that they purchased themselves a QT4 and would be back to get some hands-on training.
Seeing their reactions while testing the QT4 with the mic and other accessories (I used the QLinkTV transmitter) was such a wonderful experience—one I know I will not forget. Because my background includes having been raised with a deaf relative, I found myself so connected to the wife’s frustration and helplessness of trying to help her husband better connect with the hearing world. I completely understood this woman’s emotions; to call them tears of joy would be an understatement.